B2B Myth of the Week: Customer-Centric Marketing Only Benefits B2Cs
by MGB2B
Myth: Customer-centric marketing is only for B2Cs
Fact: Customer-centric marketing is pivotal for B2Bs
Focusing on customer needs and wants—be they physical or emotional—has been the foundation of B2C marketing for years. This may not be the first strategy that comes to mind for B2B marketers, but turns out, they could learn a thing or two from their B2C counterparts. Why? B2B buyers are savvier than ever. B2B brands can no longer just claim the best product or service and expect sales. They need to make a stronger connection to their audience.
Enter customer-centric marketing. This technique prioritizes customers over any other factor using a blend of common sense and solid user data. That means focusing on customers pain points at every stage of the buyer journey. Remember, multiple factors impact your buyers’ decisions, and they’re not all directly product-related. Want to learn how to sharpen your customer-centric marketing arsenal and stand out for from your competitors? Read on. (more…)
Continue ReadingB2B Myth of the Week: My Brand Doesn’t Need Personas
by MGB2B
The Myth: My Company Doesn’t Need to Develop Buyer Personas
The Truth: Buyer Personas Help You Produce Content That Works
“Why do we need personas when we know our target audience like the backs of our hands?”
This is a question that many Marketing Directors and CEOs are quick to ask. After all, no one knows your customers better than you, right? But buyer personas bring a lot more to the table than a general target audience can. And with the constant evolution of ways to target buyers, personas are essential for developing a strong content marketing plan.
As B2B buyer behavior continues to change and marketing tactics change along with it, it’s important to know more about your audience than ever before. Personas are fictional characters who represent your brand’s potential buyers or customers. Make them highly detailed with information based on solid research. Details can include everything from name and age to pain points at work to how they spend their spare time. Since personas contain so much detail, they enable your brand to segment your content. Which ensures that the content you create resonates with the persona it was created for.
Here Are the Benefits of Developing Buyer Personas:
- Personas provide a deeper understanding of buyer wants and needs. Although personas are fictional, they are based on the behaviors and preferences of real buyers. Therefore, they are able to provide important insights into what buyers are looking for from your brand. Personas include detailed information about both demographics and behavior patterns. Thus, they enable you to focus on forming connections with your audience. It’s important to include information about responsibilities at work, family dynamics, and media consumption. This will ensure your persona receives messages from your brand that will resonate.
- Personas allow you to segment your audience with more ease. CEO Richard and Millennial Kevin face very different challenges while on the job. Their home lives are different. And the way they consume information is different as well. So why would you deliver a piece of content to Millennial Kevin that was written for CEO Richard? You wouldn’t. But he is an important part of the decision-making process. So you need content for him as well. And that content won’t likely resonate with CEO Richard. By creating personas that define age, buyer behavior, media consumption, and pain points, you’ll be able to segment with more ease. And hit more home runs with your content program.
- Personas help you create the right content. Once you have an idea of your ideal customers, you will be able to create content that is appealing to them. You need to get your audience interested in the content you create. Otherwise, you’ll get more unsubscribes and fewer converted leads. Get insight into the types of content that pique their interest by including details like your persona’s role at work or what they do in their spare time. A well-done persona will help you create specifically targeted content that appeals to the individual that it represents.
- Personas show you where your audience is spending time online. When you’re trying to reach potential buyers, it’s important to know what types of media appeal to them and where they find information. If your persona is a CEO who doesn’t understand how Twitter works, then you should put your time and money in a different direction when targeting him/her. Creating detailed personas will show you where you should be spending marketing dollars to generate the most leads. Your company will save time, money, and resources if you are aware of the specific places your personas visit – both online and off.
- Personas create consistency throughout your whole company. Share your personas with your marketing team. But also include other departments. Your sales and product development teams, for example, should fully understand your brand’s personas and how to appeal to them. Some brands – like MailChimp – even have portraits of their personas on the walls to remind employees on a regular basis about their importance. It’s essential to familiarize your employees with the personas so they know how to interact with potential buyers. Personas ensure that everyone in your company is on the same page about who your audience is and how your brand can help them overcome challenges and seize opportunities.
These are some of the benefits to keep in the back of your mind while developing your brand personas. With accurate and realistic personas, you won’t just be shooting in the dark with your marketing program. You’ll motivate your leads to buy and increase the likelihood that they’ll come back to buy more.
Continue ReadingB2B Myth of the Week: Video Content Is Too Expensive
by MGB2B
“We can’t afford to do video.”
“A video guy is going to be too expensive.”
“Who’s going to write it? Who’s going to edit it?”
Lots of questions start to swirl around when you talk about B2B video content. But video is actually not as complicated as it used to be. And if you partner with the right vendors or agency, you can get a high-quality piece of content that suits your budget.
So What’s the Best Way to Get Started on Video Content for B2B Brands?
If you have no idea where to begin or don’t have the resources to commit to exploring your options, a B2B marketing agency can help evaluate and negotiate with illustrators, video producers, editors, and online video resources that do it all. Whether or not you use an agency, here’s what you’ll need to do first.
- Know Your Purpose. What is the goal of your video? Lots of B2B brands know that they “must have a video” and create one just to put an X in a box. But you need to take a step back and think about why you need a video. Perhaps you need an educational video series to build credibility in your industry. Or a simple explainer video to educate about the use or installation of a specific product. Maybe you want a polished brand video to put on your homepage. Knowing your purpose and the story you want to tell will help you with the very important next step…
- Set a Definitive Budget. The simple way to avoid being overwhelmed by the cost of video is to include it in your marketing budget from the beginning. It seems like common sense. But a lot of companies skip this part. Can you only spend $2,000? Or can you spare $10,000? Different price points get you very different types of videos and levels of quality. Knowing your budget will allow you or your agency to select the right video partners.
- Evaluate Quality vs. Cost. When determining who to partner with, obviously cost is a consideration. If your budget is only a few thousand dollars, you’ll likely need to go with an online vendor instead of having a professional shoot. But quality can be questionable. Make sure you look at value instead of going with the cheapest option. Ask yourself: “What level of quality, speed, and service am I getting for the price?” It takes a lot of research to find the right fit. So if you choose not to hire a marketing agency, make sure you have someone in-house who can devote a significant amount of time to weighing quality vs. cost.
- Don’t Skip the Script. Know exactly what you want to say and show in your video. Don’t “wing it.” A script and/or storyboard will help guide you along right from the drawing board. While it’s not something that directly affects your budget, it will keep everyone involved on track to produce more quickly and efficiently. This will help you spend less time (and money) in the editing room.
Creating video content for B2B brands is almost a necessity in 2018. And there are certainly many affordable options out there. The most important thing is to do it right, building trust in your brand and ultimately boosting ROI. Follow the steps above, and you’ll be a few steps ahead of your competitors.
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