B2B Monday Myth: Sales and Marketing Teams Are Born Adversaries
by MGB2B
The Myth: Sales and Marketing Are Born Adversaries
The Truth: Sales and Marketing Collaboration Leads to Higher Revenue
The Problem
Within many B2B companies there is a both sales team and a marketing team. But what you will rarely find is sales and marketing in a healthy relationship that ensures mutual success.
Why is this?
From the marketer’s perspective, their number one priority is to generate leads. They are the professionals when it comes to creating a campaign. Leads only get handed over to sales once they enter the buying process.
On the other hand, salespeople sometimes think that marketers are too far removed from customers and the business. How could they understand what’s involved in closing a deal?
Assumptions and doubt from both teams don’t help anyone. Often, one group thinks they could do a better job than the other. Add in different tactics, different mindsets, and varying timeframes, and you’re in trouble. What results is a relationship characterized by tolerance at best, and sales and marketing collaboration is not a priority.
What should happen instead?
The responsibilities within the buying process are often presented as a “funnel.” The very top and widest part of the funnel is buyer awareness, and the narrowest part at the bottom is the actual purchase. A marketing team focuses on top half of the funnel, identifying customer segments. They develop the branding and outreach that will resonate with these customers. Then, they circulate materials across relevant channels to get this message across. Responsibility stays with marketing through the “interest” phase of a customer’s process. Once a customer moves into “consideration” or “intent,” they get handed off to sales. At this point, the salespeople are entirely in charge of making a transaction happen.
The line where marketing efforts end and sales begin varies from company to company and is sometimes a little blurry. It’s clear that both teams integrate simply by the nature of their work. They both work to convert a lead into a sale, and some level of collaboration is necessary to make this handoff seamless.
But the key is that not only does the integration of sales and marketing need to be acknowledged. It needs to be capitalized on. If sales and marketing efforts are completely aligned, your company can improve sales substantially. In fact, the Digital Marketing Institute reported that sales and marketing collaboration potentially generate 208% more marketing revenue for a company and 36% higher customer retention.
So how can this be accomplished?
There are several steps you can take to ensure your marketing and sales efforts are aligned.
- Bridge the communication gap: It sounds cliche, but in this case, communication really is key. If sales and marketing aren’t communicating frequently and efficiently, valuable leads can get lost in translation. On the other hand, constant contact will ensure that both teams are up-to-date on what the other is doing. No one is left in the dark. It can also help each side to hold the other accountable for producing and accomplishing what they should, and making sure they report it correctly.
- Collaborate and socialize: In order to eliminate some of the negative assumptions sales has about marketing, or vice versa, it helps if both teams get to know each other. This doesn’t mean everyone has to become good friends, but genuine face-to-face conversations can create more authentic relationships and a better understanding of what everyone’s role is.
- Create uniformity: There are few things more effective than a consistent message. If sales and marketing are able to synchronize, their combined efforts will be much more powerful than either would be on its own. This may actually mean that some things cross over between the two groups. For example, marketing can adopt some of the quantitative metrics used by sales, and sales in return can use some of the more qualitative marketing techniques when it comes to retaining customers.
Sales and Marketing Collaboration – Mutual Success is Possible
You ultimately may not be able to eliminate all of the tension between your sales and marketing teams. Any two groups within an organization who operate under different strategies and perspectives are naturally going to butt heads every once in a while. But following these tips can help you begin to bridge the gap between two teams who are executing very important work for your company’s main goal.
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