5 Marketing Tips Manufacturers Can Take from Steve Jobs
by MGB2B
Whether you loved him or loathed him, Steve Jobs knew a whole lot about marketing. He wasn’t a brilliant engineer. That was his buddy, Woz. But Jobs knew how to sell the brilliance. How to package it, how to market it, and how to stay ahead of the competition in ways that the CEO of any manufacturing company would envy.
After all, isn’t that what keeps you up at night? That burning question: How can I keep up with – and surpass – my competitors? As I’m reading the Steve Jobs biography, it’s easy to see that Jobs was a master at this. Sure, he had his failures. But his successes were far greater.
Here Are 5 Marketing Tips for Manufacturers That We Can Gather from Jobs’s Time as the Face of Apple:
- Put Innovation Ahead of Money. While he was referring to his use of LSD when he said it, Steve Jobs famously declared, “It reinforced my sense of what was important — creating great things instead of making money.” It seems elemental, but in the hot pursuit of the almighty dollar, creativity often gets lost. Don’t lose sight of what ultimately drives business – creatively solving the problems of your customers.
- Think Different. While this was a longstanding tagline for Apple products, it perfectly embodies the Jobs philosophy. You can read anywhere that he stole the idea of a Graphical User Interface (as opposed to green characters on a black screen) from Xerox. But that’s only half of the story. Jobs and his team thought differently than the folks at Xerox PARC. They took something that was designed for businesses and made it a seamless, friendly, intuitive experience for the consumer market. In doing so, Apple eventually attracted different kinds of businesses from what Xerox was pursuing. Design-focused companies like ad agencies and architecture firms were an easy match for the Mac’s simple yet graphically advanced platform.
- Get Inside the Heads of Your Customers. Like the design of products, the design of your ad campaigns, web content, and any brand communications should be created with your consumer in mind. You want them to know your features. They just want to know what they’ll gain. But they also want to trust your brand. They want to feel like you know what their day has been like. Like you can offer them something to make it better or easier in some way. Jobs knew this. And almost every decision he made – whether for marketing or product development – was driven by it. Today, there’s an easy way to use your customers’ desires and needs to drive your decisions. A core user study. Smart engineers do them. Smart marketers do them. And smart CEOs live and breathe by their results.
- Don’t Be Everything to Everyone. Apple is for dreamers. For creators. For people who want to make change. That’s how they positioned the brand in 1997. The legacy that Steve Jobs created stands true even today. And it applies to both products and advertising. Focus on what you’re best at instead of adding mediocrity into the mix. Keep your message on-point. Don’t sully it with unnecessary excess. Simplicity is the name of the game.
- Know Your Enemies. And your friends. Apple’s relationship with Microsoft was on-and-off over the years. And even when Microsoft succeeded, Jobs knew what Apple’s reaction would be and how their products would be different. As mentioned earlier, he kept an eye on what Xerox was doing, and used what he learned from them to create the interfaces we now use every day. Don’t copy your competitors. But know and understand what they are doing, so you can rise above them.
Steve Jobs had many flaws, for sure. But his product development and marketing instincts have changed the way we live today. Manufacturing companies would benefit from any one of these tips. Take them all together, and you might just find inspiration to revolutionize your industry. That sounds a whole lot better than simply “increasing the bottom line.”
Continue ReadingB2B Monday Myth: Sales and Marketing Teams Are Born Adversaries
by MGB2B
The Myth: Sales and Marketing Are Born Adversaries
The Truth: Sales and Marketing Collaboration Leads to Higher Revenue
The Problem
Within many B2B companies there is a both sales team and a marketing team. But what you will rarely find is sales and marketing in a healthy relationship that ensures mutual success.
Why is this?
From the marketer’s perspective, their number one priority is to generate leads. They are the professionals when it comes to creating a campaign. Leads only get handed over to sales once they enter the buying process.
On the other hand, salespeople sometimes think that marketers are too far removed from customers and the business. How could they understand what’s involved in closing a deal?
Assumptions and doubt from both teams don’t help anyone. Often, one group thinks they could do a better job than the other. Add in different tactics, different mindsets, and varying timeframes, and you’re in trouble. What results is a relationship characterized by tolerance at best, and sales and marketing collaboration is not a priority.
What should happen instead?
The responsibilities within the buying process are often presented as a “funnel.” The very top and widest part of the funnel is buyer awareness, and the narrowest part at the bottom is the actual purchase. A marketing team focuses on top half of the funnel, identifying customer segments. They develop the branding and outreach that will resonate with these customers. Then, they circulate materials across relevant channels to get this message across. Responsibility stays with marketing through the “interest” phase of a customer’s process. Once a customer moves into “consideration” or “intent,” they get handed off to sales. At this point, the salespeople are entirely in charge of making a transaction happen.
The line where marketing efforts end and sales begin varies from company to company and is sometimes a little blurry. It’s clear that both teams integrate simply by the nature of their work. They both work to convert a lead into a sale, and some level of collaboration is necessary to make this handoff seamless.
But the key is that not only does the integration of sales and marketing need to be acknowledged. It needs to be capitalized on. If sales and marketing efforts are completely aligned, your company can improve sales substantially. In fact, the Digital Marketing Institute reported that sales and marketing collaboration potentially generate 208% more marketing revenue for a company and 36% higher customer retention.
So how can this be accomplished?
There are several steps you can take to ensure your marketing and sales efforts are aligned.
- Bridge the communication gap: It sounds cliche, but in this case, communication really is key. If sales and marketing aren’t communicating frequently and efficiently, valuable leads can get lost in translation. On the other hand, constant contact will ensure that both teams are up-to-date on what the other is doing. No one is left in the dark. It can also help each side to hold the other accountable for producing and accomplishing what they should, and making sure they report it correctly.
- Collaborate and socialize: In order to eliminate some of the negative assumptions sales has about marketing, or vice versa, it helps if both teams get to know each other. This doesn’t mean everyone has to become good friends, but genuine face-to-face conversations can create more authentic relationships and a better understanding of what everyone’s role is.
- Create uniformity: There are few things more effective than a consistent message. If sales and marketing are able to synchronize, their combined efforts will be much more powerful than either would be on its own. This may actually mean that some things cross over between the two groups. For example, marketing can adopt some of the quantitative metrics used by sales, and sales in return can use some of the more qualitative marketing techniques when it comes to retaining customers.
Sales and Marketing Collaboration – Mutual Success is Possible
You ultimately may not be able to eliminate all of the tension between your sales and marketing teams. Any two groups within an organization who operate under different strategies and perspectives are naturally going to butt heads every once in a while. But following these tips can help you begin to bridge the gap between two teams who are executing very important work for your company’s main goal.
Continue ReadingExecutive Branding for Manufacturers: Your Hidden Marketing Superhero
by Emily Swet
Manufacturing is a traditional industry. And traditionally, industry executives have stayed off the grid, focusing on marketing their products and brands. Companies were a brand unto their own, and there was formidable strength in remaining faceless. But trends are shifting. Today’s audience is increasingly accustomed to building relationships not only with brands, but the people behind them. Work this to your advantage, and unleash one of your best assets – executive branding for manufacturers.
What is Executive Branding?
Executive branding is when key players at a company build their profiles online for the benefit of the company. Their beliefs, opinions, and most importantly, their industry expertise are put front-and-center. For manufacturing brands, it’s a great opportunity to bring your brand to life and add a little personality. Especially if your key players are already blessed with great personalities to begin with.
Manufacturing marketers often struggle with how to present dry subjects in ways that make an impact. And they’re often marketing to other manufacturers or distributers instead of directly to a consumer. As one of Forbes’ top trends for B2B marketing in 2017, executive branding is an effective strategy to counter this. Breathe life into your campaign by putting your leaders at the forefront. By placing some marketing emphasis on your leaders, prospective buyers will have a human reference point in their decision-making process. Plus, they’ll know what the company culture is like and a little about what the brand is likely to stand for.
Same Techniques, Smaller Scale
Executive branding takes the same concepts you’d use to market your products or services, and applies it to your executive leaders. Build and market your individual leaders’ knowledge, authority, and humanity. Use your executive to answer they buyer’s “why” and build their trust. Seeing the company from the CEO’s point of view goes a long way – buyers want to know what they think, not the staff writer. And a strong executive brand can create a connection with your future buyers long before the first purchase.
Think of your CEO as a brand persona. Create an executive communication plan that addresses:
- The kind of content your thought leaders (or the marketers behind them) will create
- The kind of content they will comment on/interact with
- How they present their persona digitally, as well as in real life
And when it comes to content, focus on knowledge, expertise, and personality. But – and we cannot express the importance of this – omit the direct pitch. A well-branded executive can guide your buyer into your funnel without needing an obvious shove. From LinkedIn, Facebook, and Twitter to a personal company blog, there are plenty of opportunities to promote your executives as thought leaders. Even the humble email newsletter has a powerful impact when it comes from your CEO.
If you’re not interested in promoting yourself, we get it. A seasoned marketing company is a good place to start, both for devising a strategy and executing content. And consider the consequences of not participating on social media. Executives can come off either not technologically advanced or worse, not transparent. At a time when social presence, public relations, relationship building, and marketing are intrinsically linked, executive branding shouldn’t be considered an add-on, but a necessity.
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