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Category Archives: Lead Generation and Nurturing

B2B Monday Myth: Sales and Marketing Teams Are Born Adversaries

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Sales and Marketing Collaboration

The Myth: Sales and Marketing Are Born Adversaries

The Truth: Sales and Marketing Collaboration Leads to Higher Revenue

The Problem

Within many B2B companies there is a both sales team and a marketing team. But what you will rarely find is sales and marketing in a healthy relationship that ensures mutual success.

Why is this?

From the marketer’s perspective, their number one priority is to generate leads. They are the professionals when it comes to creating a campaign. Leads only get handed over to sales once they enter the buying process.

On the other hand, salespeople sometimes think that marketers are too far removed from customers and the business. How could they understand what’s involved in closing a deal?

Assumptions and doubt from both teams don’t help anyone. Often, one group thinks they could do a better job than the other.  Add in different tactics, different mindsets, and varying timeframes, and you’re in trouble. What results is a relationship characterized by tolerance at best, and sales and marketing collaboration is not a priority.

What should happen instead?

The responsibilities within the buying process are often presented as a “funnel.” The very top and widest part of the funnel is buyer awareness, and the narrowest part at the bottom is the actual purchase. A marketing team focuses on top half of the funnel, identifying customer segments. They develop the branding and outreach that will resonate with these customers. Then, they circulate materials across relevant channels to get this message across. Responsibility stays with marketing through the “interest” phase of a customer’s process. Once a customer moves into “consideration” or “intent,” they get handed off to sales. At this point, the salespeople are entirely in charge of making a transaction happen.

The line where marketing efforts end and sales begin varies from company to company and is sometimes a little blurry. It’s clear that both teams integrate simply by the nature of their work. They both work to convert a lead into a sale, and some level of collaboration is necessary to make this handoff seamless.

But the key is that not only does the integration of sales and marketing need to be acknowledged. It needs to be capitalized on. If sales and marketing efforts are completely aligned, your company can improve sales substantially. In fact, the Digital Marketing Institute reported that sales and marketing collaboration potentially generate 208% more marketing revenue for a company and 36% higher customer retention.

So how can this be accomplished?

 There are several steps you can take to ensure your marketing and sales efforts are aligned.

  1. Bridge the communication gap: It sounds cliche, but in this case, communication really is key. If sales and marketing aren’t communicating frequently and efficiently, valuable leads can get lost in translation. On the other hand, constant contact will ensure that both teams are up-to-date on what the other is doing. No one is left in the dark. It can also help each side to hold the other accountable for producing and accomplishing what they should, and making sure they report it correctly.
  2. Collaborate and socialize: In order to eliminate some of the negative assumptions sales has about marketing, or vice versa, it helps if both teams get to know each other. This doesn’t mean everyone has to become good friends, but genuine face-to-face conversations can create more authentic relationships and a better understanding of what everyone’s role is.
  3. Create uniformity: There are few things more effective than a consistent message. If sales and marketing are able to synchronize, their combined efforts will be much more powerful than either would be on its own.  This may actually mean that some things cross over between the two groups. For example, marketing can adopt some of the quantitative metrics used by sales, and sales in return can use some of the more qualitative marketing techniques when it comes to retaining customers.

Sales and Marketing Collaboration – Mutual Success is Possible

You ultimately may not be able to eliminate all of the tension between your sales and marketing teams. Any two groups within an organization who operate under different strategies and perspectives are naturally going to butt heads every once in a while. But following these tips can help you begin to bridge the gap between two teams who are executing very important work for your company’s main goal.

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Should You Send B2B Emails on the Weekend?

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when to send b2b emails

Last week, we took a look at whether or not business prospects were worth pursuing over July 4th weekend. But what about any old weekend? Or how about during vacation?

Consumer Email vs. B2B Email

Before we get into the stats for B2B emails, it’s important to note that consumer emails are different from B2B emails. People are out shopping on the weekends, so it makes sense to sell merchandise direct to consumer on the weekends. But there is a general hesitation to send out B2B emails on weekends and holidays. Well maybe there shouldn’t be. Here’s why.

Looking at Email Behavior Differently

While there are tons of articles on when to send B2B emails based on average industry open rates, it’s also a good idea to look at general behavior. A recent study from ReachMail takes a closer look at when Americans open their work emails [INFOGRAPHIC at bottom of post]. This is a broader study than much of the industry-specific territory that’s been explored in the past. But it’s still important, because it gives an insight into the mindset of most working Americans.

The Three Most Interesting Highlights of the Study

  • 75% of Americans Check Their Work Email on Weekends. I assumed that number would be fairly large, but not that large. The key is to get the right message to them while they’re in that half work/half play mode. Perhaps your weekend emails, while still insightful, can be a little more lighthearted than usual.
  • 61% Check While They’re on Vacation. You may get a lot of “I’m sunning myself on the shores of Europe” auto-replies during the summer months. But apparently a lot of vacationers are checking their work email when they get back to the hotel at night. If your subject line and your content is compelling enough, they may just give it a read before they head out for dinner and drinks.
  • Only 20% of High Earners ($105k per year) Will Not Open Work Email on Days Off. These are often your top decision makers. The ones you want to get to know your brand more than anyone else. And they’re ready to give your email read on Saturday or Sunday – if you can get their attention.

These are just a few interesting facts found by the study. Amongst others, there is a certain faction of people who like getting emails on their days off because it makes them feel important (ahem – 55% of millennials). You can read more interesting stats as well as how people are trying to combat their full work inboxes in ReachMail’s infographic below:

when to send b2b emails

 

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The LinkedIn Lead Generation Tool You Should Try Right Now

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Two big product announcements have come out of LinkedIn over the past couple of months, one of which your manufacturing company can take advantage of right now. First, the leading social media network for professionals leaked that in November 2017, “Matched Audiences” will enable LinkedIn advertisers to target users based on their web activity and email addresses. And good timing – these options are already available on Twitter, Facebook, and other social sites. Unfortunately, you still have a few months to go before trying this particular feature. But here’s one you can put to use immediately. B2B companies, rejoice: there’s a new function currently available to LinkedIn advertisers: a LinkedIn lead generation tool.

LinkedIn Lead Generation ToolJust In Time

This roll out comes at an opportune time for LinkedIn, who is historically behind the ball when it comes to ad offerings. Twitter, the second most popular B2B social media channel for content distribution, has just sunset its lead generation ad format after several years of stagnancy. And while Facebook continues to offer a similar lead generation ad format, its use by 76% B2B organizations for content distribution pales in comparison to LinkedIn’s 89%. The professional social media network is in a rare position to lead the pack in, well, leads.

For now, the new LinkedIn lead gen ads are available on mobile devices only. And with almost 80% of social media time spent on mobile today, it’s not a bad move. (Though a desktop version will likely roll out eventually.) Thinking about getting started? Here are a few ways to use the new LinkedIn lead generation tool.

3 Ways to Use the New LinkedIn Lead Generation Tool

  1. White paper downloads. LinkedIn is effectively removing two steps from the traditional 3-step process of 1) advertising your white paper on LinkedIn, 2) directing users to a form fill page on your website, and 3) requiring users to fill out and submit a form to download. Now, users don’t need to leave the confines of LinkedIn to complete steps 2 and 3. And better yet, using their LinkedIn profile information, the form is largely autofilled.
  2. Webinar registrations. Like the example from this VentureBeat article, these lead gen ads give users a quick, easy way to sign up for online events like webinars. And LinkedIn content ads resemble regular posts – featuring social engagements right on the ad, including the ability to share. This social vote of confidence can work as extra incentive for users to sign up.
  3. Freebies. What if you could hand select which trade show visitors stopped by your booth for a branded lanyard? With LinkedIn ads, you can target based on demographics, down to which company users work for. And with new lead generation ads, you can offer these targeted users unique experiences and materials that will truly benefit their business, from consultations to a trial run of your product.

Most pieces of content that requires users to register for can be applied to the new LinkedIn lead generation tool. It’s important to remember, though, that until LinkedIn begins offering integrations with CRMs, you still need to download all collected leads from LinkedIn’s campaign manager. From there, they can be entered into your database and mailing list. Most importantly, into registering for whichever piece of content inspired them to click in the first place.

Can you see your company using this new LinkedIn lead generation tool? Need help getting started? Drop us a line.

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