B2B Monday Myth: Business Value Plays The Biggest Role In Influencing B2B Buyers
by MGB2B
The Myth: B2C companies need to worry about conveying personal value, while B2B customers only care about business value.
The Reality: Emotions play a bigger role in B2B buying decisions than you may think.
There is a major misconception about the influences on B2B buying. Google teamed up with CEB’s Marketing Leadership Council and marketing research firm Motista to survey 3,000 purchasers of B2B brands across various industries, and the results were surprising. They discovered that “B2B customers are significantly more emotionally connected to their vendors and service providers than consumers.”
Why is this? There is usually much more risk in B2B buying decisions than in B2C ones. Think about it: the buyer is spending a lot of money to make a major purchase, and needs to justify the decision to many people. More than 5 people are involved in the average B2B purchasing decision today. Not only is there a financial risk, but interpersonal and emotional forces are also prevalent in the workplace. Compare this to when a consumer goes to make a purchase; products that don’t meet expectations can be simply returned, and a disappointed spouse is more easily convinced than an unhappy supervisor.
The stakes are high for the B2B buyer, as their credibility is on the line. So, how do you successfully market your product or service? While logic and reason are an important key, you must also communicate personal value. Whether you are emphasizing opportunity for career advancement, respect in your workplace, or confidence in the product, follow these tips for success:
Homepage
It turns out that buyers don’t act in a linear fashion like we often assume. The decision-making process is actually very complex. We can be rather certain, however, that almost every buyer will at one point view the homepage on your website. This is the place to pull them in. Your homepage should have content that discusses both the business value and personal value of your product. Try using a call to action with some type of emotional appeal.
Make Personal Value Your Competitive Advantage
In above-mentioned study, Google also surveyed purchasers on their perceptions of different brands. It turns out, when it comes to business value, buyers don’t really see a difference between one brand to the next. What really differentiates a company is personal value. Emphasize the emotional outcomes of working with your company, and you’ll stand out amongst a sea of product characteristics.
Remember, You’re Talking to People
While it is easy to think of a corporation as a single entity, there are real human beings behind it. And that’s who makes the decisions. To keep this in mind, try creating B2B personas when investigating what type of content is relevant to your different segments. Remember, you are trying to gain attention from another person, just like you.
Utilize LinkedIn
While it may not be at the forefront of your mind when considering the buying process, 50% of B2B buyers use LinkedIn when making purchasing decisions. LinkedIn is the absolute preferred platform for creating a professional and authoritative brand. With LinkedIn, you can connect with your prospects and maintain current relationships. You’ve also got access to tools like Sales Navigator, to help target different audiences and generate leads. And by joining LinkedIn groups, you can monitor different preferences or issues with B2B buyers, and share relevant content to provide solutions.
B2C companies aren’t the only ones who need to convey personal value to their markets. While logic and reason are important, buyers emotions count just as much when trying to make sales. It’s time to get personal.
Continue ReadingB2B Monday Myth: My Email Blast Should Be a Product Promo Machine
by MGB2B
The Myth: My Email Blast Should Be a Product Promo Machine
The Truth: Email Should Be Used to Distribute Relevant Content (with Some Product Promo Mixed In)
How many emails do you delete a day? Perhaps you don’t even take a peek before deleting. A barrage of daily promotions often ends up in the trash folder. The fact is, people don’t want to be bombarded with B2B product promotions in their already-crammed inboxes. Audiences will get email fatigue if you send them product promotions every day. So how do B2B companies successfully keep their prospects interested? Answer: Engaging content.
Email blasts can be a powerful tool, especially since the lists of contacts you’ve created are people who have willingly supplied you with their information. You’ve already captured them in your marketing funnel: they know of your company and your products, and have probably expressed some interest or purchased in the past. They’ve subscribed, so you’ve already won half the battle. But how do you create emails people actually want to open? The goal is to regularly send relevant insights via email, to provide information and position yourself as a trusted brand in the minds of your prospects.
Newsletters Are Great, But You Can Do More
According to the Content Marketing Institute, 77% of B2B content marketers are using email newsletters to update their audiences. These scheduled blasts are informative, often contain links to blog posts and other interesting pieces of content, and can be easily sent out to your audiences en masse. But you can go further, especially with tall of the automated email programs out there today.
B2B prospects are especially hungry for informative content that is relevant to their list. And going beyond the newsletter enables you to segment, and target by industry and interest. You are the experts in your field. All you have to do is own it. One of your engineers could write an article on using a product, to help clients who have already purchased. A manager could create a blog post with his take on industry trends. No matter where your client is in the buying cycle, there is information that they want. It’s up to you to create and deliver it.
Segment Your Audiences, Then Tailor
In another B2B Monday Myth, we busted the idea that all audiences are the same. As it turns out, not all audiences are created equal, and content must be personalized for each one. Email is one of the easiest channels to distribute personalized content. Instead of sending out one email blast to everyone on your list, you should segment your contacts. This could be based on vertical/industry, phase of the buying cycle, position in the marketing funnel, or even the subscriber’s job title. A sales representative is interested in different content than a software engineer. Those in the medical industry have different preferences than those working with consumer products. The long-time buyer wants different information than the prospect who expressed interest in your capabilities. Keeping your segments in mind when tailoring different emails will help you target more successfully, and wield better conversion rates.
It’s About Them, Not You
You’ve got your segments and have created emails that they would find insightful. Now, shift your focus off yourself, and turn it to the subscriber. Many companies get caught up in getting their message across and their product sold immediately. But you can’t force people to buy products by sending them dozens of emails all the time. By distributing relevant content, you will show you are trustworthy and establish yourself as an authority in your industry (and theirs). A good mix of relevant content and new product introductions can drive people to your website. Or it might put you at the top of the list the next time a prospect needs a job done. A little promotion tastefully thrown in is okay, but the content should be your primary focus.
While it’s easy for your company to fall into the trap of sending generic, promotional emails out to your entire contact list, start to go about crafting your emails more strategically. Tailoring your engaging content to relevant segments is a great place to start.
Continue ReadingB2B Monday Myth: Your Website Is an Online Brochure
by MGB2B
The Myth: Your Website Is Like an Online Brochure
The Truth: Your Website Should Be Used as an Engagement Tool
Your website should offer more to your visitors than a listing of services or products. It should do more than simply tell people who you are (although it should do that at the very least). Think about what your prospects want from your website. Then think about what you want them to find out.
Take into account how your prospects make purchasing decisions. Chances are, a visitor is not going to arrive on your home page and decide right then to buy your product. It takes time, and they are likely exploring competitors. To foster engagement, your website must go beyond what’s contained in a traditional brochure. But it needs to have a clear path for your prospects to follow.
Here Are the Keys to Building a Better B2B Website, and More Effectively Convert Leads:
Define The Primary Function Of Your Site
Clearly identify what you want people to get out of your website. What actions would you like them to take now that they’ve visited you? Is your overall goal to provide buying solutions, or is it to direct a customer to a sales representative? These two functions are very different, and the decision you make will change how your website is set up. Once you know what you want your visitors to do, you can provide them with a clear call-to-action.
Give Your Home Page Purpose
Your home page should very clearly state who you are and what you do. These are basics for what the visitor should get from initially viewing your website. It is also helpful to state your value proposition, or a clear statement that tells the customer what benefits you can provide them.
This may be the first thing website visitors see when checking out your website. First impressions are important. If your home page has too much going on, or doesn’t have a clear call-to-action, people will move on. Keep it simple and easy to navigate.
Create User-Focused Landing Pages to Build Your Leads List
If you haven’t already, you should consider landing pages that live as a part of your website but focus on specific topics that interest prospects. For instance, if you are a manufacturer or components for multiple verticals, but you want to push a product that benefits only the aerospace community, a specific landing page will help you get the job done. You can drive the exact type of prospect you are looking for to this page using Paid Search. If their search terms match what you’re offering, they find a product that is relevant to them instead of finding your home page. Furthermore, you can use the page to capture their information and get them into your sales funnel, instead of having them kick around on your home page, then bounce on over to your competitor’s site.
Use Content To Your Advantage
Another way to drive people to your website is by creating relevant content, usually in the form of a blog. Doing so is a good way to provide information while positioning yourself as an honest company with integrity and authority. Some larger companies go beyond the blog and create full, separate sites just devoted to content. You have to examine what your capacity is for creating content, and churn out only what you feel will be most effective given the time you put into creating it. Whatever you create, make sure it is optimized in order to draw in prospects who are in the right mindset. It is a slower burn than Paid Search, but a great way to gain the trust of a prospect over time.
If your website is only providing information, you are missing out on these key opportunities. Give your site more of a purpose, and use the web as a tool instead of a stand-alone collateral piece, and you’ll both engagement and leads start to rise.
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