B2B Myth of the Week: We Don’t Need To Hire A Dedicated Social Media Person
by MGB2B
The Myth: We Don’t Need To Hire A Dedicated Social Media Person
The Truth: Social Media Success Requires A Dedicated Role
One of the best things about social media is its simplicity. My father uses Twitter, and he can barely forward an email. But this is where the simplicity ends. Using social media as a marketing channel is far more complex. If you’re thinking of having a staff member add social media to their existing duties, reconsider. There are solid gains to be made in the social landscape, but worthwhile results require dedicated effort. In short, good social media isn’t as simple as it looks.
First, Understand Why Social Media Presence is Vital
81% of the US population used social media in 2017, according to statistica. It is estimated that there were 2.34 billion users of social media last year. You can bet that folks who make purchase decisions on B2B brands were among them. If you have a dedicated person at the helm, the potential for increasing traffic and reaching new customers is limitless. A well-developed social strategy can humanize your brand and offer an efficient way for customers to engage with you. On top of this, market insights are made easy: consumer traffic and responses to certain posts show you what’s working and what isn’t in a very quick and digestible way.
Social Media is More Than Posting
Ok, so you know why you need it. But the benefits mentioned above don’t come from haphazard posting or “spraying and praying.” Here’s what a typical social media expert accomplishes:
Content strategies and calendars.
If you don’t have a firm set of goals, success can elude you. Having someone to create and update a specialized content strategy to push the brand forward and maintain its momentum is vital to your social media presence. This means strategizing a variety of blogs, white papers, infographics, and videos that all work towards the same end goal. On top of this, keeping a detailed schedule of uploads and posts provides a way to monitor the work so far and inform future ideas. This ensures nothing is being oversaturated, underutilized, or ignore. (Want to learn more about content strategies? Read this.)
Content creation and curation.
A social media person is responsible for figuring out what to post and when. This alone is fairly time-consuming. Even simple tasks like picking the right picture to accompany your blog take forethought. Your social media staff member is also responsible for directing what kind of content is needed and who will be creating it. In many cases, they’ll be jumping in and creating the content themselves. (You also need someone dedicated to creating great content, but that’s another topic altogether).
Analysis and Monitoring.
Social media moves fast. It’s hard to anyalize the data on the fly if it’s not your primary responsiblity. Your staff can respond to feedback and trends in real time, nudge what’s working and drop what isn’t. Real-time monitoring not only informs your current campaigns but the ones you haven’t designed yet.
Adjusts with the landscape.
Social media is constantly changing. Your social media specialist can identify the landscape and potential changes. It’s difficult to predict trends and adjust content on the fly if it isn’t your primary job.
This alone is a pretty big job description. And remember, there are always hiccups and social PR bumps along the way. It’s pretty hard to do it all if it’s considered an add-on to another job. In short, (and like everything else), if you want to do it well, you have to do it right.
Have questions about social media? Contact us. We’re here to help.
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B2B Myth of the Week: Any Video Is a Good Video
by MGB2B
The Myth: Any Video Is Good Video
The Truth: Good Video Starts with Good Strategy
Video! Video! Video!
“Everyone wants video. We better get one made pronto!”
Sound familiar? It’s a sentiment echoing in conference rooms and boardrooms all across the country. Everyone knows that video is important because it’s what most customers like to consume.
But before you dive into the world of video, it’s important to determine a few things. You need to build a video strategy. Because not all videos are effective for every brand and every industry. Every company’s needs and goals are different. So the best way to get started is by asking yourselves – and possibly your customers – some key questions.
Here Are 6 Questions to Drive Strategy and Inspire B2B Video Ideas for Your Brand:
- What Kind of Video Do My Customers Want/Need? This is the most important question you can ask. Sure, everyone loves a good cat video. But what kind of video do your customers crave that is relevant to your brand or products. Presumably, you have a database. Send your people an incentivized survey. They’d be happy to tell you if they want to see product training videos, Q&A with an industry expert, or a simple whiteboard video with tips on certain types of projects. After all, these are the people you want to look at your videos. Why deliver them something generic when you can actually give them helpful insights that establish your brand as a thought leader?
- What Is the Purpose of the Videos We Are Creating? Developing video content without knowing why you’re doing it is a waste of money. Hence, it’s important to have clear goals in mind. Are you simply trying to build awareness of your brand? A factory tour or brand video might work best. Or do you want prospects to take some sort of action based on what they see? In this instance, you might want to use a video case study. By figuring out what you want to get out of the videos you create, you can be more effective. Plus, you’ll be able to measure your success to determine which types of videos you should create down the road.
- Are There Videos That Can Be Helpful Internally as Well as to a Broader Audience? Sometimes your internal salespeople or reps can use video to sell or train clients. Ask them what they would find helpful for closing a sale. Sometimes the answers to Questions 1 & 3 can result in a video that serves both purposes.
- What Resources Do We Have Access To? Do you have someone internally that can produce and edit videos? Do you work with an agency or a freelancer who can do it? Perhaps you have a ton of footage on file and just need help making it flow better. You can also tap production people for ideas. Sometimes those who touch video every day can see things from a different perspective you haven’t considered. Therefore, it’s a good idea to make a list of everyone who can help. Then figure out where the gaps are, and start researching who can fill them.
- What Is Our Budget for Video? Obviously, the type of video you create depends on your budget. If you have a pie-in-the-sky budget, there are no limits to what kind of video you can produce. But if you have a tight budget, you’ll need to tailor your ideas to what you are capable of producing without sacrificing quality. A day of professional filming on-site, for instance, can cost a lot more than a video that uses vector art. So you’ll have to examine the demand from your audience against your budget and come up with ideas that satisfy both.
- How Will We Distribute the Videos We Create? Are you creating a video just to put on your Facebook page? Then you might want to do something geared specifically toward an audience that is already in your sales funnel but may not have converted. A case study or how-to video might be more effective in this case. Are you planning on putting it on your website for everyone to see? That’s where your general brand video or product demos might work best.
There are lots of things to take into consideration. You can scan the Internet for B2B video ideas all day long and come up with an extensive list. But in order to create good videos that guide prospects into and through your sales funnel, you need to sit down, look at the big picture, and answer the questions above. It’s the difference between video content that sits on YouTube collecting dust and video content that converts into sales.
Continue ReadingB2B Myth of the Week: Research Is Overrated
by MGB2B
The Myth: Research Is Overrated
The Truth: Research Is More Important Now than Ever
Is B2B research necessary? The answer is a resounding “yes.” The needs and perceptions of your audiences are constantly evolving. If you want to create content that resonates with your audience, you need solid research. Research isn’t a one-time thing. It needs to be continuously updated to keep up with changing market demand. What research can do is help you create engaging content, generate leads, and grow your company. While it may be expensive and sometimes time-consuming, the information you can gain is invaluable. And as social platforms allow you to hyper-target with more accuracy, research becomes even more important, allowing you to deliver the right message to exactly the right prospect.
Here Are 4 of the Most Important Things That Research Can Tell You:
- Who Your Audience Is and Where they Consume Information. The first thing you should focus your research on is understanding your audience. And you may find some surprises. Today, nearly half of B2B researchers are millennials. This shift has taken place in the last few years and has completely changed buyer behavior. If you don’t know exactly who your audience is, you won’t be able to create content that interests them. When researching your audience find out who they are, what the want from you, where they get their information, and any pain points that they may have on the job. Understanding your audience and where they get information will help you determine the best way to spend your dollars and what to say to your audience when you do. Knowing the right places to share content will engage your audience and generate leads.
- What Your Competitors Are Doing. If you don’t know what’s happening with competitors, you will inevitably fall behind. Look into prices and quality of their products, their online presence, and the kind of content they’re sharing. Having an idea of what your competition is doing will also help pinpoint what makes you different. Your company needs a unique brand positioning that separates you from the competition. In essence, competitive research helps you define your brand. When you survey prospects, you can also find out which brands they prefer and why. This will show you where you fit into the competitive set, and help you figure out where you want to go.
- What the Purchasing Process Is Like. Unlike B2C, B2B buyers very rarely make impulse purchases. Buyers spend a good amount of time comparing prices, quality, and suppliers before making a decision. As the purchasing process gets more and more complex, it’s important to help simplify it for buyers. In order to do that, you need to do some research. Understanding the buyer’s path to purchase will help you fix any issues or challenges they face along the way. It’s also important to know what variables influence buyers at which point in the sale funnel. Is it price? Convenience? Quality? Knowing this information is crucial to guiding buyers through the process and improving customer experience.
- How People Perceive Your Brand. Public opinion is one of the biggest influencers of brand perception. Many companies think they know how customers feel about their brand, but it might not always be the reality. There are a couple of simple ways to research how customers feel about your brand. One way is by monitoring what people are saying about you on social media. There are tons of social media listening tools that can help you track your social media presence. Customer surveys can be even more helpful when measuring brand perception as you can ask questions about specific areas you are interested in.
Research gives you the information and data you need to connect with your audience and position your brand as a strong competitor. If you want to keep up with the changes happening in your field and in the industries you sell to, your company needs to conduct in-depth research on a regular basis. It can make the difference between lagging behind and rising to the top.
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